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FAQs

Using our machine, repair station or ordering products online is only the start of a long-lasting relationship between Bikestock and our customers. If you would like to talk to us for any reason, we’re always here for you: help@bikestocknyc.com. Below is a list of questions we’re frequently asked, with what we hope are some really helpful answers.

+Do you ship internationally?

Unfortunately we do not ship internationally at this time.

+How do I return an item?

You may return an item for refund or exchange given you item meets the following conditions:

  • Purchase was made within the past 30 days
  • Item is unused in original packaging
  • The item was not purchase on sale. All sale item purchases are final.

If the item you’d like to return meets all these criteria please contact help@bikestocknyc.com for further instruction.

+Where do I direct press requests?

Please contact request@bikestocknyc.com

+How do I get a Bikestock Machine?

Please contact request@bikestocknyc.com